Question 1

What's the difference between Infrastructure Ownership and IT Support Services?

Accepted Answer

Infrastructure Ownership is the behind-the-scenes management of your internal infrastructure including MDM platforms, network systems, cloud administration, security policies, device lifecycle management, and backup systems. IT Support Services is user-facing assistance covering day-to-day technology challenges like software troubleshooting, hardware issues, user training, and onboarding.

Question 2

Do you only work with 100% Apple environments?

Accepted Answer

We specialise in Apple and Mac-focused organisations with typically an 80/20 split where Apple devices and workflows are the primary focus. We're certified in Windows systems and understand integration with Apple environments, but our specialisation is heavily focused on Mac and the creative applications Mac users rely on.

Question 3

Do you charge setup or onboarding fees?

Accepted Answer

Yes, we charge a one-time onboarding fee to cover initial setup and configuration. This ensures proper time and resources for correct environment configuration from day one, including data migration, configuration transfer, user communication, and project management for smooth transitions with zero unplanned downtime.

Question 4

Do you provide on-site support?

Accepted Answer

Yes, we provide on-site support within London Zones 1-3 as part of our IT Support Services. This covers hardware diagnostics, complex software installations, network troubleshooting, user training, and equipment setup. Outside Zones 1-3 is available as an add-on at £100 per day plus travel costs.

Question 5

What Apple MDM platforms do you specialise in?

Accepted Answer

We specialise in JAMF Pro, Mosyle, Intune for Mac, and Kandji. Our team has extensive experience with Apple Business Manager integration, device enrollment programs, and custom configuration profiles for Mac-focused businesses.

NOTES FROM THE FIELD